How we can help you
Our Services
We aim to offer a flexible package of services to meet your individual requirements. Once you have contacted us we spend a great deal of time finding out about your particular requirements in terms of preferred days, times, type of person you might like etc. When we have found a worker or choice of workers to match your requirements we will ask her (them) to contact you to arrange a meeting and hopefully, if you are happy, she will become your regular worker from then on.
We spent time constantly recruiting and vetting potential workers so that you don't have to. Many people who contact us turn out to be unsuitable. Only a few pass our rigorous selection process and make it on to our workers register. Many of our workers have come through recommendations from friends and relatives already with the agency.
All potential workers must provide a photo, proof of identity, proof of address and at least two written references that we always check. These are available for our clients to view at any time
Here is a summary of what we can offer you:
Cleaning
We offer a regular and reliable cleaner for your home. We always provide you with the opportunity to speak with and meet the worker before she commences work with you. This allows you to show her around and discuss your exact requirements - your own standards and priorities.
You pay the worker directly in cash after each session unless you come to some other mutually agreed arrangement. We operate a variable worker rate system and the actual amount that you pay your worker will depend on factors such as your location and the need for transport to get to you and the availability of workers in your area There are no extras payable to the worker unless you personally wish to make an extra payment - say for a particularly good job, working over a Bank Holiday or perhaps where a worker has to travel a considerable distance to get to you, that sort of thing - but it is entirely up to you.
As well as the payment to the worker you also pay Little Treasures an on-going agency service fee that covers the following services.
recruitment and selection of a bank of quality workers. providing cover for holidays, sickness and other absences of your regular worker. insurance cover for damage to property and possessions and the worker themselves (subject to our standard conditions). replacement of a worker if you are dissatisfied or she leaves and arranging temporary cover in between workers if necessary.Ironing
We offer ironing as part of a cleaning package or separately. Many of our clients ask for say a couple of hours cleaning and an hours ironing. This could be carried out during the same session or perhaps the worker will return for the ironing or even take it away with her. You may just require ironing and someone to collect and return it - either way I'm sure we can help.
As with our cleaning service, we encourage you to meet the worker in advance to discuss your particular preferences for ironing e.g. should shirts/blouses be folded or put on hangers, do you prefer quantity to quality or vice versa?
Arrangements for paying the worker and meeting our agency fee are different for our ironing collection service compared with our regular cleaning/ironing service and further information is available upon request.
One-off's and spring cleans
Many people simply require a single or perhaps a couple of sessions of cleaning and/or ironing rather than have a regular service - perhaps a once a year thorough and deep clean in addition to your normal cleaning routine or maybe you are moving house and need help with sprucing up your existing or intended new home? Whatever the circumstances we will do our utmost to help. Many of our current regular clients actually started with us this way!
We have a separate pricing structure for one-off's reflecting the fact that our service is not the same as for the full regular cleaning/ironing service. We also have a minimum charge - we will explain all of this when you call us.
Little Treasures Domestic Services
Copyright © Little Treasures 2007. All rights reserved
